Welcome to Gravity Grip! Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website and services operated by Alcen Clothing (“us”, “we”, or “our”) located in Uttar Pradesh, India.
By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the service.
1. Definitions
- “Service” refers to the website and all related services provided by Alcen Clothing.
- “User”, “You”, and “Your” refer to the individual accessing or using the Service.
- “Products” refer to all clothing items and related merchandise offered by Alcen Clothing.
2. Acceptance of Terms
By placing an order or using our services, you confirm that you are at least 18 years old, capable of forming a binding contract, and agree to abide by these Terms.
3. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms periodically for updates.
4. Products and Services
Alcen Clothing offers a wide range of clothing items for men, women, and children. All descriptions, images, and specifications of Products are subject to change without notice.
5. Ordering Process
- Order Acceptance: Your order constitutes an offer to purchase Products. All orders are subject to availability and confirmation of the order price.
- Confirmation: We reserve the right to refuse or cancel any order for reasons including but not limited to product or service availability, errors in product or pricing information, or suspected fraudulent activity.
6. Payment Terms
- Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and other secure payment gateways.
- Payment Security: All transactions are processed securely, and your payment information is protected in accordance with industry standards.
7. Shipping and Delivery
- Shipping Locations: We primarily ship within Uttar Pradesh, India. Shipping to other regions may be available and subject to additional charges.
- Delivery Time: Estimated delivery times will be provided at the time of order confirmation. We strive to deliver Products within the estimated timeframe but cannot guarantee delivery dates.
- Shipping Charges: Shipping fees are calculated based on the delivery location and order size. These charges will be displayed at checkout.
8. Returns and Refunds
- Return Policy: To be eligible for a return and refund, customers must record a video of the product within 2 days of receiving it. The video should clearly show any defects and the product in its original condition with tags attached. Only defected products are refundable.
- Tag Integrity: Please do not remove the product tag until you are completely satisfied with your purchase. Once the tag is removed, the product is considered used, and the refund request will be invalid.
- Special Offer Terms: If you have used the Netflix membership coupon code provided with your product, you are not eligible for a refund, even if the product is defective.
- Refund Process: After reviewing and approving your video submission, we will process your refund within 7-10 business days. Return shipping instructions will be provided if necessary, and we will cover return shipping costs only if the product is confirmed to be defective.
9. Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of Alcen Clothing or its content suppliers and is protected by Indian and international intellectual property laws. Unauthorized use of any materials is prohibited.
10. User Accounts
- Account Creation: To access certain features, you may need to create an account. You agree to provide accurate and complete information.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Termination: We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users or us.
11. Limitation of Liability
Alcen Clothing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, arising out of or related to your use of the Service or Products.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of India, specifically the state of Uttar Pradesh, without regard to its conflict of law provisions.
13. Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If a resolution cannot be reached, the disputes shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
15. Contact Us
If you have any questions about these Terms, please contact us:
- Email: hello@gravitygrip.in
- Address: Noida Sector 143, U.P, India
Last Updated: 03/09/2024